Voice of the Customer:

Introduction to the Voice of the Customer:

Learning Objectives:
This video introduces you to Voice of the Customer programs, also known as VOC. It provides an overview of the different methods for collecting VOC,from surveys to focus groups to social networking. Collecting voice of the customer data is an essential activity in any successful Six Sigma project. This video will help you get started.

Watch the MGPP episode to see how to effectively scope, manage and apply the correct resources to your Six Sigma project.