ASQ's Newest Fellow
Join Randy Canfield, one of ASQ's newest "Fellows", as he talks about ASQ, what being a "Fellow" means and the process he went through to obtain "Fellow" status.

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SixSigmaTV.net Helps Harrison Medical Center Deploy Lean Six Sigma and Receieve Their First Press-Ganey Award for Patient Satisfaction

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Jeff and Steve are all scrubbed up ready to clean house,SixSigmaTV.Net has helped Harrison Medical Center (HMC) obtain their first Press-Ganey award for statistically improving Patient Satisfaction in the Ambulatory Surgery category. HMC's rating started at the 24th percentile with the project started in July of 2010. HMC recently closed out the month of March at the 89th percentile, and 65% increase. Basic Lean Six Sigma concepts and having employees that do the work improve the process, are a few of the basic tools HMC employed.

According to the CEO, our program changed the culture of Harrison from a “Flavor-of-the-Month” mentality to one of acceptance of Lean Six Sigma. By including the people performing the work in the actual improvement efforts, we considerably increased buy-in throughout the entire organization. Exceeded initial hard dollar project savings target of $3mm to over $9mm in the first year alone.

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